ServiceNow Platform & Integrations Engineer
Job Location
WARSAW DOWNTOWN OFFICEJob Description
We are looking for a strong individual to join our ServiceNow Platform team in Intelligent Operations, GTO-TOP, and Corporate Function-IT, in the role of a ServiceNow Platform & Integrations Engineer.
In this role, you will help lead this technology in the organization, which enables and delivers efficiency through automation in IT and HR. You will be the face of the platform to our internal customers, providing technical guidance to the application teams on key platform developments and ensuring the platform runs efficiently and reliably through strong platform governance. You will also play a pivotal role in taking the state of the platform's health to the next level and improving the quality of the platform's foundational data to enable value creation with AI product capabilities. ServiceNow is an industry-leading, cloud-based platform that supports P&G's IT service management, IT asset management, knowledge management, and HR service delivery/employee care processes.
You will also be instrumental in ensuring that our ServiceNow platform can communicate seamlessly with other technologies through system integrations to enable process automation for our internal customers.
This role is essential for organizations wanting to increase operational efficiency and ensure high-quality data, ultimately leading to better decision-making and service delivery. It encompasses several meaningful tasks and functions within the organization.
Platform Governance:
Drive sustainable productivity by enabling scalability and long-term adoption of the ServiceNow Platform
Deliver Upgrade- and Release Management
Innovation/Automation:
Continuously raise the Platform’s maturity level through the relentless pursuit of automation
Deploy product improvements and new capabilities to support customers' roadmaps
Integrations factory to drive productivity improvements through system integrations
Data Quality Management:
Data Governance: Establish data governance frameworks to ensure data integrity, accuracy, and consistency across the ServiceNow Platform
Quality Assurance: Develop and implement data quality standards and metrics
Regularly audits data to ensure compliance with these standards
Reporting and Analytics: Utilize reporting tools to supervise data quality metrics and generate insights for stakeholders
User Experience & Continuous Improvement:
Feedback Loops: Establish mechanisms for gathering feedback on processes and data quality, leading to iterative improvements
Innovation and Best Practices: Stay updated on industry trends, new technologies, and best practices in Agile operations and data quality management to drive continuous improvement
Job Qualifications
ServiceNow Proficiency: Expertise in using ServiceNow modules and tools
IT Operations: ITIL Basic or Intermediate (ITIL Certification will be a plus)
Vendor Management: Ability to work well in an outsourced environment with a competent technical team to bring transformations and key projects to life
Technical mastery: Must have a technical background, preferably in cloud/platform solutions and integrations, with a proven ability to quickly grasp technical concepts and a desire to try technology hands-on
Data Management: Knowledge of data governance, quality assessment, and analytics
Leadership and Communication: Strong leadership skills and the ability to communicate effectively at various levels of the organization. Ability to communicate complex technical information to both technical and non-technical audiences
Agile Methodologies: Good understanding of Agile frameworks and practices
Problem-Solving: Capable of identifying issues and implementing solutions quickly and efficiently
Passion for learning and staying up to date with the latest trends and technologies in the area of workflow management products
What we offer
Industry Certifications (e.g. ITIL, DevOps, Azure, and many others)
Competitive salary and benefits program (private health care, life insurance, P&G stock options, saving plans, lunch subsidy, sports cards, in-office fitness center)
Internal coaching programs & training
Flexible working arrangements
A long-term career with development and growth opportunities
Who we are
Information Technology (IT) at Procter & Gamble is where business, innovation, and technology integrate to create a competitive advantage for P&G. Our mission is clear - we deliver IT to help P&G win with the over 5 billion consumers we serve worldwide. Our IT professionals are diverse business leaders who apply IT mastery to deliver game-changing, technology-driven business models and capabilities for our 65 iconic, trusted brands.
Kindly be advised that at P&G, employment is exclusively extended based on "Umowa o Pracę" (Full-time Employment Contract). Apply only if you agree to these conditions.
Job Schedule
Full timeJob Number
R000120265Job Segmentation
Experienced Professionals (Job Segmentation)Starting Pay / Salary Range
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