Customer Operations Specialist

Job Location

Job Description

This is a role that work closely with our Customer Teams and Sales organization in the United States. The role leads administrative work on processes such as Customer Invoice Validation and Proof of Performance and Proof of Alignment for the Top US Customers. Working very closely with our US counterparts, acting as the specialist to the designated category/customer. Daily communication in English is required (conference calls, meetings, emails). Lead, implement, audit and conduct troubleshooting against areas of ownership, to identify and correct malfunctions, escalating issues as necessary. Maintain regular communication with the business, providing updates on the progress on priorities, incidents, and requests. These are transition roles that will require creation of documentation, KPIs, scorecards that currently do not exist.

Job Qualifications

• Advanced level English. C1-C2 (Proficient User). 

• Advanced Excel skill. Able to manage complex report, pivot tables, formulas.

• Advanced knowledge of data retrieval and manipulation processes, e.g. Knime & Power-BI (Nice to have)

• Excellent communication skills, both verbal and written, for effective internal and external interactions.

Important Note for Candidates:

Before submitting your application, we strongly encourage you to review the following material: Hiring Process and Assessment Information.

Familiarizing yourself with this content will help you be better prepared for the online assessments and enhance your chances of success.

Just so you now:

We are an equal opportunity employer. We don’t discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. Our people are all equally hardworking in extraordinary ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours. Are you ready to encourage us with your ideas?

What we offer!

We'll give you responsibilities as of Day 1 – you will feel the ownership of your project from the beginning.

You'll have continuous mentorship – you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager

We offer you to work and be part of a dynamic and supportive environment

We promote agility and work/life balance for employees.

We love flexibility. You can arrange your work schedule based on your personal needs.

We will let you experience true support for work/life effectiveness and your long-term well-being.

We will give you a competitive salary and benefits' package.

At P&G, leadership is not just a title; it's a mindset and a way of life. We understand that great leaders are not born overnight but are developed through experience, mentorship, and a passion for growth. That's why we have created a vibrant and inclusive environment that fosters leadership skills and encourages personal and professional development.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status,or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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About Us!

P&G serves consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®,Ambi Pur®, Ariel®, Bounty®, Charmin®, Crest®, Dawn®, Downy®, Fairy®, Febreze®, Gain®, Gillette®, Head & Shoulders®, Lenor®, Olay®, Oral-B®, Pampers®, Pantene®, SK-II®, Tide®, Vicks®, and Whisper®. The P&G community includes operations in approximately 70 countries worldwide. Please visit www.pg.com for the latest news and information about us and our brands

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